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Roboline · Intelligence Liability Division

Insurance for intelligence in production.

When your model gives the wrong answer — or your agent takes the wrong action — someone pays. Roboline underwrites deployed AI: liability, interruption, and regulatory defense, priced from your real usage.

The Roboline humanoid, seen close, its dark faceplate lit by two red points
Exhibit A — the insuredMost of them never get a face
Limits to $10M per occurrence
Claims decision target 5 business days
Priced from live telemetry
Six lines · one policy
Division 01 · This site

Intelligence Liability

Cover for AI without a body — models, agents, and automated decisions built into production systems.

RL-01 → RL-06
Division 02

Robotics

Cover for intelligence with mass — humanoids, fleets, and the machines entering the physical world.

Series RL-10 ↗
Sec. 01 — The risk

When a model acts, somebody is liable.

General liability and cyber policies were written for software that waits to be told what to do. Production AI decides, speaks, and transacts on its own — and courts, customers, and regulators are already treating its output as yours.

Wrongful output

The chatbot made a promise

A support model invents a refund policy, quotes a price that doesn't exist, or gives advice a professional would be sued for. Courts have already held companies to what their bots said.

Agent overreach

The agent hit "confirm"

A procurement agent orders 10,000 units instead of 100. A trading assistant rebalances at the worst moment. Autonomous action means autonomous loss — at machine speed.

IP exposure

The output looked familiar

Generated copy, code, or imagery lands close enough to a protected work to draw a claim. Provenance disputes over training data are following right behind.

Injection & leakage

The prompt was a payload

A crafted input walks your model into exfiltrating customer records or executing an action it never should have. The attack surface is the conversation itself.

Interruption

The provider went down

Your product runs on someone else's model. An outage, a deprecation, or a silent quality regression takes your revenue down with it — with no SLA that makes you whole.

Regulatory

The regulator wrote back

The EU AI Act, state AI statutes, and sector regulators are converging on deployed AI. An inquiry is expensive even when you did everything right.

Sec. 02 — Blast radius

One defect. Every customer. Before lunch.

A human workforce makes uncorrelated mistakes at human speed, and that is the only reason conventional liability insurance works. Autonomy removes all four brakes at once — variance, speed, scope, and hesitation — and what is left is not a higher-frequency version of the old risk. It is a different risk with a different shape, and it is why standard forms are adding AI exclusions rather than pricing it.

Multiplier 01

Speed

Loss accumulates at machine rate while detection runs at human rate. The exposure is not the error — it is the window between the error and somebody noticing.

Knight Capital, 2012 A deployment reached seven of eight servers and revived dormant code. About 4 million executions across 397 million shares in roughly 45 minutes, a pre-tax loss near $440M, and a firm that did not survive the quarter.
Multiplier 02

Monoculture

Shared code fails identically everywhere it runs. Independence — the assumption under every actuarial table ever written — simply does not hold.

CrowdStrike, 2024 One content update crashed roughly 8.5 million Windows machines worldwide. Delta alone put its losses near $500M across 7,000 cancelled flights. Testing on a single machine would have caught it.
Multiplier 03

Statute

Some liability is multiplied by law rather than by harm. Where damages are fixed per act, an automated system converts a configuration error directly into arithmetic.

TCPA, per message $500 per violation, $1,500 if knowing or wilful, and uncapped in aggregate. An agent that sends 100,000 non-compliant messages has created $50M–$150M of exposure before anyone argues about actual harm.
Multiplier 04

Certification

The determinism that makes a model defensible in one case is what makes it certifiable as a class in a hundred thousand. Uniform conduct is the element plaintiffs usually struggle to prove — and you log it for them.

Moffatt v. Air Canada, 2024 A tribunal rejected the argument that the chatbot was a separate entity and held the airline to what it said. The award was C$650.88. The precedent is what matters: multiply it by everyone who asked the same question.

We rate the number that actually matters.

Inference volume tells you how busy a system is, not how much damage it can do. For anything that acts without a human confirming the specific action, the underwriting question is narrower and answerable: how much loss can this produce before somebody stops it?

// maximum uncontrolled loss MUL = actions/hr × value/action × detection_hrs × (1 − reversibility)

Every term is measurable from telemetry you already emit, and every term is something engineering can move. Halving detection latency halves the number. A spend cap truncates it outright. This is the one figure we will not accept an estimate for, because it is the difference between a claim and an insolvency.

Worked example — a payments agent
Actions per hour, unconfirmed12,000
Average value per action$140
Detection latency, P503.5 h
Reversibility inside that window15%
Maximum uncontrolled loss≈ $5.0M

The same agent with a per-hour spend ceiling and anomaly alerting at fifteen minutes carries an MUL near $360,000. Same model, same volume, same accuracy — a fourteenfold difference in what it can cost you, and therefore in what it costs to insure.

Condition, not credit

Circuit breakers are warranted

Above an MUL threshold, rate limits and spend ceilings stop being a discount and become a condition of cover — the way sprinklers are in fire and immobilisers are in motor. You warrant they are on; we verify from telemetry.

Capped and disclosed

We limit our own concentration

Exposure is capped per foundation-model dependency across the whole book, and the cap is disclosed. An insurer silently accumulating the same correlated risk as its insureds is not a counterparty — it is a second point of failure.

Parametric

Correlated events pay on the record

When one upstream cause hits every insured at once, adjudication collapses under its own volume. Systemic cover triggers on the observable event — a withdrawn model version, a provider outage, a fleet-wide rollback — and pays from the record.

Sources — Knight Capital Group Form 10-Q (2012); Delta v. CrowdStrike reporting (2024); 47 U.S.C. §227(b)(3); Moffatt v. Air Canada, BC CRT (2024). Figures are drawn from public reporting and filings; the worked example is illustrative and not a quotation of terms.
Sec. 03 — Carve-back

Whatever your GL just excluded, put back.

In January 2026 ISO published generative-AI exclusion endorsements for commercial general liability — CG 40 47, CG 40 48 and CG 35 08 — and more than sixty US insurance groups have filed around adopting them. Where one is attached at your renewal, the policy you have paid for no longer responds to bodily injury, property damage or advertising injury “arising out of” generative AI — including where the AI was a vendor's, or only a contributing cause. RL-07 is the cover for exactly that hole, and nothing else.

Defined by reference, not by us.

We cover what your general liability policy would have covered but for the AI exclusion scheduled on it.

That sentence is the product. RL-07 follows the form of your underlying GL — same occurrence trigger, same limits, same definitions — and responds to the loss the exclusion removed. There is no new wording to negotiate and nothing for a broker to reconcile against the underlying, because the underlying defines it.

Plus an affirmative grant for the unsettled part. The ISO wording targets generative AI; whether an agentic system or a robot falls inside it is genuinely undecided. RL-07 covers that loss whether or not the exclusion would have applied, so you are not funding the test case.

Rated as a share of the GL premium it restores.

The closest precedent is the standalone terrorism market that formed after insurers excluded terrorism in 2002: priced as a percentage of the underlying premium, around 7% in the first year and settling to 2.5–3%. AI-excluded loss is a larger share of expected GL loss for a firm that actually uses AI, so the bands run higher and are set by what the system does.

Immaterial AI useBorrowedTerrorism-buyback shape: pure carve-back, remote expected loss.
5% of GL
Material, advisoryJudgmentAI touches advice or content that customers act on.
12% of GL
Material, agenticJudgmentSystems act without a human confirming the specific action.
22% of GL
Embodied on premisesJudgmentRobotic systems whose reach under the generative-AI wording is unsettled.
18% of GL

Indicative, subject to the underlying policy's limits and a copy of the scheduled exclusion. Minimum premium applies.

01

Send us the endorsement

The scheduled exclusion from your renewal — the form number is all we need to define the cover.

02

Declare what the AI does

Advisory, agentic, or embodied on premises. That sets the band; telemetry can earn it down later.

03

Certificate in the same week

Follow-form to your GL, so your customer's insurance clause is satisfied without a new programme.

Sec. 04 — Coverage schedule

Six lines. One policy.

Bind the lines that match your deployment. Every line shares one telemetry integration, one renewal, and one claims desk. Expand a line for what it covers.

RL-01 Model Liability Third-party claims arising from what your model said, wrote, or decided. +

Covers

  • Hallucinated facts, prices, and policies relied on by users
  • Negligent-advice claims from AI-generated recommendations
  • Defamation and disparagement in generated output
  • Discrimination claims from automated decisions
  • Defense costs from first notice, inside limits

Limits: $1M – $10M per occurrence · Retention from $10K

Example claim

The bereavement fare An airline's support bot invents a discount policy; a court holds the airline to it. Under RL-01, Roboline pays the honored obligation and the defense — your trace logs are the claim file.
RL-02 Agentic Operations First- and third-party loss when an autonomous agent takes a wrong action. +

Covers

  • Erroneous transactions: purchases, bookings, transfers, cancellations
  • Destructive tool calls — data deleted, records overwritten, deploys gone wrong
  • Runaway usage: loops that burn compute or third-party API spend
  • Third-party claims from actions your agent executed on their systems

Limits: $500K – $5M per occurrence · Priced by autonomy tier

Example claim

The 10,000-unit order A procurement agent misreads a spec sheet and confirms a 100× order with a no-cancellation supplier. RL-02 covers the unwind cost and the margin lost on liquidation.
RL-03 IP & Provenance Copyright and IP infringement claims arising from generated output. +

Covers

  • Infringement claims over generated text, code, imagery, and audio
  • Defense of training-data provenance claims naming you as deployer
  • Takedown, recall, and re-generation costs for infringing assets
  • Gap cover above model-provider indemnities, where offered

Limits: $1M – $5M aggregate · Stacks over provider indemnity

Example claim

The familiar illustration A hero image generated for a campaign draws an infringement letter from a rights-holder. RL-03 funds the defense, settlement, and the cost of re-producing the campaign assets.
RL-04 Model Interruption Business interruption when the model your product depends on fails. +

Covers

  • Provider outage and severe latency degradation beyond a waiting period
  • Forced migration after deprecation or breaking model changes
  • Measurable quality regression against your booked eval baseline
  • Extra expense of failover to a secondary provider

Limits: $250K – $2M per event · Parametric triggers available

Example claim

Nine hours dark Your inference provider goes down for nine hours during your peak window. The parametric trigger pays on the outage record itself — no loss adjustment, funds in days.
RL-05 Injection & Data Cyber cover written for the AI attack surface — the conversation. +

Covers

  • Prompt-injection incidents leading to data exfiltration or wrongful action
  • PII and confidential-data leakage through model output
  • Notification, credit monitoring, and forensics costs
  • System-prompt and proprietary-scaffold disclosure

Limits: $1M – $5M per incident · Coordinates with existing cyber

Example claim

The poisoned ticket A support ticket carries an injection that walks your bot into pasting another customer's records. RL-05 pays forensics, notification, and the third-party claims that follow.
RL-06 Regulatory Defense Counsel and response costs when a regulator asks about your AI. +

Covers

  • Defense of inquiries under the EU AI Act and U.S. state AI statutes
  • Sector-regulator investigations tied to automated decisions
  • Civil fines and penalties where insurable by law
  • Panel counsel with AI regulatory practice, from first letter

Limits: $500K – $2M aggregate · Includes pre-claim counsel hours

Example claim

The AG's letter A state attorney general opens an inquiry into your automated screening flow. RL-06 puts specialist counsel on it the week the letter arrives — before it becomes a case.
RL-07 Carve-back What your general liability policy excluded for AI, restored follow-form. +

Covers

  • Loss your GL would have paid but for a scheduled AI exclusion (ISO CG 40 47 / 40 48 / 35 08 or carrier forms)
  • Follow-form to the underlying: same trigger, limits and definitions
  • Affirmative grant for agentic and robotic loss whose reach under the exclusion is unsettled
  • Certificate language that satisfies a customer's no-AI-exclusion clause

Limits: follow the underlying GL · Rated 5–22% of the GL premium by AI use

Example claim

The chatbot and the forklift A support bot misdescribes a loading procedure; a contractor is injured following it. The GL carrier cites CG 40 47. RL-07 responds exactly as the GL would have, at the GL's limit.
Sec. 05 — Exclusions

What we don't cover.

An honest schedule names its edges. These are ours — printed here, not discovered at claim time.

Intent

Losses you engineered. Deliberate deployment of a system known to be defective, or the use of AI as a weapon. Insurance covers accidents; it doesn't finance them.

Uninsurable penalties

Fines the law forbids us to pay. RL-06 covers penalties only where insurable in the relevant jurisdiction — and says so, line by line, in the schedule.

Known defects

The bug that was in your tracker at binding. Shipped anyway, it's yours. Disclosed at underwriting, it can usually be endorsed back in — disclosure is cheaper than discovery.

Unbaselined drift

Degradation with nothing to degrade from. RL-04's quality trigger pays against the eval baseline booked in your policy. No baseline, no trigger — we'll help you book one at binding.

War & state action

Nation-state attacks and acts of war. The standard edge of the private market, here as everywhere.

The apocalypse

Existential scenarios. We underwrite accidents, not the end of the world. What we can price — correlated, provider-scale failure — is capped, reinsured, and set out in our vision paper.

Sec. 06 — Underwriting

Priced from telemetry, not questionnaires.

Most AI underwriting still runs on static intake — a questionnaire, once a year. Roboline adds the live operational signals you already monitor: volume, autonomy, evals, guardrails. Same risk, far less guesswork priced into your rate.

Connect

Drop in the Roboline SDK or grant read-only API access to your observability stack. No telemetry yet? Start with a structured questionnaire and migrate later.

Underwrite

We score volume, autonomy tier, tool access, eval coverage, and guardrails into a risk profile. Better engineering literally lowers your premium.

Bind

Pick lines and limits, bind online, and get a certificate of insurance your enterprise customers' procurement teams will accept — in days, not quarters.

Claim

File with the trace. Your logs are the claim file, which is why our decision target is five business days — not five months of discovery.

Sec. 07 — Security, data & procurement

The answers your security review will ask for.

We ask you to connect telemetry, so we owe you specifics about what that means before your team has to chase them. Everything here is on the page rather than behind a sales call.

Data handling
  • Metadata only. Volumes, latencies, tool scopes, eval scores, guardrail and safety-stop events, update history.
  • Never ingested. Prompts, completions, customer records, model weights, system prompts, camera frames, maps, source code.
  • Egress is yours. Read-only scopes you grant and revoke; the SDK ships an allowlist you can inspect before enabling.
  • Claim evidence is opt-in. You choose which traces to submit, under the confidentiality terms of the policy.
Security posture
  • SOC 2 Type II — report available under NDA, refreshed annually.
  • SSO and SCIM on every plan, including the smallest. No per-seat security tax.
  • Regional data residency — US, EU, and Japan; telemetry stays in the region you pick.
  • Retention — rating metadata 24 months, claim evidence for the statutory period, both deletable on termination.
Paper & capacity
  • Roboline is an MGA. We design, underwrite, and adjudicate; policies are issued by licensed carrier partners.
  • A-rated panel, admitted where available and surplus lines elsewhere. Your COI names the carrier, which is what procurement checks.
  • Reinsured for correlated events, with catastrophe capacity that triggers on outage records rather than adjuster queues.
  • Licensed as a producer in all 50 states; Japan through our Tokyo entity.
Procurement pack
  • Certificates in about 90 seconds, including additional-insured endorsements, self-served from the console.
  • Standard documents ready on request: W-9, SOC 2, security questionnaire (CAIQ / SIG Lite), DPA, and specimen policy forms.
  • MSA redlines reviewed by counsel, not a chatbot — median turnaround two business days.
  • Claims SLA in the contract: coverage position within five business days of a complete submission.

Connecting takes an afternoon.

Most teams are emitting underwriting signal the same day they start. The SDK wraps the calls you already make and reports shape, not content — and you can run it in dry-run first to see exactly what would leave your network.

OpenTelemetry-compatible Datadog · Grafana · Honeycomb LangSmith · Braintrust · Arize ROS 2 bridge for fleets
server.tsdry-run
// wraps your existing call — reports shape, never content
import { roboline } from "@roboline/sdk";

const rl = roboline({
  key: process.env.ROBOLINE_KEY,
  mode: "dry-run",       // print, don't send
  region: "us"
});

const result = await rl.action({
  line:    "RL-02",
  scope:   "billing.refund.execute",
  approval:"human",        // or "autonomous"
  value:   1840
}, () => refunds.execute(order));
Sec. 08 — Claims

A claim, hour by hour.

Traditional claims are slow because the evidence is testimony. Yours is a trace. Here is the same procurement-agent loss from Sec. 02, end to end.

T + 0 hours

The incident

Your procurement agent confirms a 100× order with a no-cancellation supplier. A guardrail fires late, the run halts, and an incident opens in your tracker — the same alert you'd get with or without us.

T + 2 hours

First notice

You open a claim from the dashboard and attach the trace bundle: tool-call log, approval state, guardrail events. No narrative forms — the logs are the narrative.

T + 48 hours

Coverage confirmed, reserve set

Our desk replays the trace against your RL-02 schedule. Coverage is confirmed in writing, unwind costs are reserved, and counsel engages the supplier — as your problem becomes ours.

T + 5 business days

Decision and payment

The decision target: settlement wired for the unwind cost and liquidation loss. Any recovery from the supplier is our subrogation to chase, invisible to you.

T + 30 days

The rate learns

The incident joins your telemetry profile. One incident is weather; a pattern is climate. And the guardrail you shipped after it shows up as a discount at renewal.

Sec. 09 — Indicative pricing

Premium scales with usage. So should your cover.

Move the controls to see an indicative monthly premium. Bound pricing comes from underwriting your actual telemetry — most quotes land within a day.

Indicative premium
$1,400–$2,100
per month · $1M per-occurrence limit
Indicative only, for a typical risk profile at these settings. Bound premium depends on underwriting of your telemetry, guardrails, eval coverage, loss history, and chosen limits and retentions.
Sec. 10 — Questions

Asked, answered.

Doesn't our general liability or cyber policy already cover this? +
Usually not — and increasingly, explicitly not. Carriers are adding AI exclusions to standard forms, and cyber policies are written around unauthorized access, not authorized systems doing the wrong thing. Roboline is written affirmatively for AI behavior, so coverage doesn't hinge on a court stretching old language.
What do you need to see to underwrite us? +
At minimum, a structured questionnaire about your models, volume, autonomy, and guardrails. At best, read-only telemetry: inference volume, tool-call scopes, eval results, and incident history. More signal means sharper pricing — teams with strong observability routinely underwrite at materially lower rates.
Does the SDK see our prompts or our customers' data? +
No. Underwriting runs on metadata — volumes, latencies, tool scopes, eval scores, guardrail events — never prompt or completion content. During a claim you choose what trace evidence to submit, and it's handled under the confidentiality terms of the policy.
We use a frontier model provider with an indemnity. Why do we need you? +
Provider indemnities are narrow: typically some IP claims, on some services, under conditions you have to prove you met. They don't cover your agent's erroneous transaction, your outage losses, injection incidents, or regulatory inquiries. RL-03 is designed to stack above provider indemnities; the other five lines cover what those indemnities never touch.
What counts as an "autonomous action" under RL-02? +
Any state-changing operation your system executes without a human approving that specific action: payments, orders, bookings, writes, deletions, sends, deploys. Human-in-the-loop flows price into a lower tier; fully autonomous loops price higher and carry per-action limit options.
How do claims actually work? +
You file with the relevant traces attached. Because the evidence is machine-readable, most claims skip the discovery phase that makes traditional claims slow — our decision target is five business days from complete submission, and parametric RL-04 events pay on the trigger record itself.
Are you an insurance company? +
Roboline is a managing general agent: we design the product, underwrite the risk, and run claims, with policies issued by licensed carrier partners and backed by their reinsurance. Your certificate names an admitted or surplus-lines carrier, which is what enterprise procurement teams look for.
No arms. No legs. Still liable.
The campaign

No arms. No legs. Still liable.

The division everyone forgets to insure. A model that never touches anything can still quote a price that does not exist, move money that should not move, and leak a record it should never have read.

Further reading

The longer argument.

Why insurance has gated every previous machine age, how correlated model risk is capped and reinsured, the lines we are drafting next, and the twenty-five-year market case — kept off this page so it stays about your cover.

Read the vision paper See the open standard Robotics division

Ship the model.
We'll carry the risk.

Tell us what you're running and we'll come back with indicative terms — usually within one business day.

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